Shipping, Pick-Up, and Return Policy

At Food Subsidy, we aim to ensure your orders are delivered promptly and efficiently.

Delivery Locations: We currently deliver within specific locations in Nigeria, depending on the stock availability.
Shipping Fees: Applicable fees vary based on the delivery location. Shipping charges will be displayed during checkout.
Delivery Timeline: Orders are typically delivered within 3–7 business days after payment confirmation. However, delays may occur due to unforeseen circumstances such as logistics challenges or high demand.
Tracking: Once your order is dispatched, you will receive a tracking number (if applicable) to monitor its status.

We offer a convenient pick-up option for customers who prefer to collect their orders directly.

Pick-Up Locations: Our pick-up stations are strategically located across various cities for easy access.
Notification: You will receive a notification via email or SMS once your order is ready for collection.
Pick-Up Timeline: Orders must be picked up within 3 business days of notification. Failure to pick up within this time frame may cancel the order.
Verification: Please present a valid ID and order confirmation email when collecting your items.

We strive to ensure customer satisfaction. If you are unsatisfied with your purchase, please review the following return guidelines:

Eligibility for Returns:
- Returns are accepted only for items that are defective, damaged during transit, or incorrect.
- Items must be unused, in their original packaging, and returned within 7 days of delivery or pick-up.
How to initiate a return:
- Contact our customer support team at [email protected] with your order details.
- Include proof of purchase, photos of the item, and a description of the issue.
Refund Process:
- Refunds will be processed once the returned item is inspected and approved.
- Refunds are issued via the original payment method or as store credit. Processing may take 7–14 business days.
Non-Returnable Items:
- Perishable goods, such as fresh food items, are not eligible for return.
- Clearance or discounted items are final sales and cannot be returned unless defective.

If you have any questions or concerns regarding your shipping, pick-up, or return, please reach out to our team:

Email: [email protected]
Phone: 07066-72-4025
We appreciate your trust in Food Subsidy and remain committed to delivering the best service!